Refund policy

Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law. These rights apply in addition to any manufacturer’s warranty or other warranty we provide.

FAULTY PRODUCTS

If a product does not meet a consumer guarantee, the available remedy depends on whether the problem is major or minor.

For a major problem, you may choose a refund or replacement.

For a minor problem, we may choose to provide a free repair within a reasonable time. If we cannot do so, you may be entitled to a replacement or refund.

Consumer guarantee rights are not limited to 30 days and may continue after a manufacturer’s warranty has expired.

INCORRECT, DAMAGED OR MISSING ITEMS

If your order arrives incorrect, damaged or incomplete, please contact us as soon as possible. Include your order details and, where relevant, photographs of the item and packaging so we can resolve the issue.

PROOF OF PURCHASE

We may ask for proof that the product was purchased from us. This can include:

An order confirmation
A tax invoice or receipt
A credit card or bank statement
Another record that reasonably demonstrates the purchase

RETURNS AND ASSESSMENT

Please contact us before returning an item.

Products do not need to be in their original packaging for a consumer guarantee claim, although secure packaging helps prevent damage during transit.

We may assess the product to confirm the nature of the problem before providing a remedy.

For products that can be easily posted or returned, customers are generally responsible for returning them. If the product is confirmed to have a problem, we will reimburse reasonable return costs.

Please contact us before returning large, heavy or difficult-to-transport products so collection or freight can be arranged where required.

Email: sales@smarthomegroup.com.au

Telephone: (08) 9446 4433

Please include your order number, a description of the problem and any relevant photographs.