Privacy policy
At Access 12 Volt Warehouse, your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you visit or make a purchase on our website.
Contact Information
If you have questions about your privacy, wish to access your data, or want to make a complaint, please contact us:
Email: sales@smarthomegroup.com.au
Mail: Access 12 Volt Warehouse, 2/40 Collingwood Street, Osborne Park WA 6017, Australia
Information We Collect
We collect information to provide a smooth shopping experience, process orders, and improve our services. This includes:
Device Information: Browser type, IP address, time zone, and interactions with our website, collected automatically to ensure proper site functionality and optimize your experience.
Order Information: Name, billing and shipping address, payment details, email, and phone number, collected to process purchases, provide invoices, and arrange delivery.
Customer Support Information: Any details you provide when contacting us, used solely to assist with inquiries or issues.
All information is handled securely and only shared with trusted service providers, such as Shopify, payment processors, or shipping partners, to fulfill your order.
How We Use Your Information
We use your information to:
Process and fulfill orders, including payment and delivery.
Communicate about your order or account.
Improve our website, products, and services.
Send marketing communications if you have opted in.
We do not sell your personal information to third parties.
Cookies & Tracking
Our website uses cookies to improve your browsing experience, remember preferences, and understand how the site is used.
You can manage or disable cookies through your browser settings.
Disabling cookies may impact site functionality.
For more information about cookies, visit: www.allaboutcookies.org
Security
We take your privacy seriously and implement measures to protect your personal information from unauthorized access, loss, or misuse.
Minors
Our website is not intended for individuals under 16 years old. We do not knowingly collect personal information from children. If you believe we have information from a child, please contact us so we can delete it.
Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal information.
EU/EEA residents: GDPR rights include access, correction, deletion, and portability of personal data.
California residents: CCPA rights include access, deletion, and opting out of the sale of personal information.
You can contact us anytime to exercise these rights.
Behavioural Advertising
We may use your information to provide targeted advertising or marketing communications. You can opt out of targeted advertising through:
Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Digital Advertising Alliance: https://optout.aboutads.info/
Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a “last updated” date.
Complaints
If you wish to make a complaint, please contact us using the details above. If you are not satisfied with our response, you may contact the relevant data protection authority in your jurisdiction.
Our Commitment
Your trust is important to us. We are committed to handling your personal information safely, securely, and transparently, giving you confidence when shopping with Access 12 Volt Warehouse.